shipping


 

since this is a customized product it can take between 3-4 weeks! the reason why?

 

we would like to share with you a few of the steps that takes in this process in order for you to understand better.

 

the minute we have your order, our team needs to work on each logo, transform it into a format that the broderie machine can read and sometimes it takes longer depending on your design, the more complicated the design the more time it takes. Sometimes the final product needs some final touchups before shipping the product to you. If there are any abnormalities we need to take care of them before delivery! And at the end of course the delivery time that takes more or less depending of your location

 

 

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. We will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses.

Please note that there may be a delay in shipping your order, due to our fraud verification process.

International Shipping Fees:

We will be happy to give you a shipping quote for any product available for online purchase that you wish to have shipped internationally. Please contact our Customer Support for help with this. However, you, the client, are responsible for any duty and tax charges that may apply for your purchase. Any duty and tax charges will only be linked to the product as it crosses international borders and you will be responsible for paying them in whichever way your government requires.

Shipping Provider:

All orders placed on our online store will be shipped with Canada Post Ground. A tracking number will be provided to you when your order is shipped and you will be able to track it at : Canada Post, Track Your Package. Expedited shipping is available. If you require this service please contact our Customer Support and they will be able to provide you with estimated shipping times and costs for expedited services.

Overweight and Fragile Items:

Many overweight and fragile items are marked as in-store only on our online store. This is due to high risk of breakage in the shipping process. If you would like to purchase one of these items online, please get in touch with our Customer Support and they will do their best to get it out to you. Free shipping is not available for these products and shipping fees will be given on a case by case basis.

 

Damaged Items:

When accepting delivery of a package, please inspect thoroughly in the presence of the delivery person. Any damage found should be noted on the shipping receipt. Once you've accepted the package, verify that the items themselves are not damaged. If something does appear to be damaged, please contact our customer support immediately so that we can attempt to rectify the situation.